Privacy Policy

 

I.P.S. Co., Ltd. (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Services").

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Personal Information Protection Law, which means information about a living individual that can identify a specific individual through the name, date of birth, address, phone number, contact information, and other descriptions contained in the information (personal identification information).

Article 2 (Method of Collecting Personal Information)

When users register for services or purchase products, the Company may ask for personal information such as their name, date of birth, address, phone number, and email address. In addition, the Company may collect information regarding payments made between users and partners from the Company's partners (payment service providers, shipping companies, etc.).

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

  1. Product provision and shipping: Delivery of products, including frozen and refrigerated items, payment processing, and confirmation of order details.

  2. Subscription service operation: Continuous automatic payments, regular product shipments based on cycles, and notifications regarding contracts.

  3. Customer support: Responding to inquiries, identity verification, and providing after-sales service.

  4. Information provision: Sending notifications (e.g., email newsletters) about new features, updates, and campaigns.

  5. Important notices: Contacting users as necessary, such as for maintenance or changes to terms of service.

  6. Service improvement: Improving services and developing new products through analysis of usage status.

Article 4 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases:

  1. Delivery operations: When providing address, name, phone number, etc., to a shipping company (e.g., Yamato Transport) for product delivery and continuous delivery.

  2. Payment operations: When sharing information with payment service providers (e.g., Shopify Payments, various payment service providers) for payment processing and automatic billing. The Company does not directly hold or store user credit card information.

  3. Based on laws and regulations: When requested to disclose information by public institutions such as the police, courts, or other authorities with equivalent powers.

  4. Protection of life and property: When necessary for the protection of human life, body, or property.

Article 5 (Special Provisions Regarding Subscription Service)

Users agree to the following when using the subscription service:

  1. That payment information will be securely stored and managed by the payment service provider to facilitate continuous automatic payments.

  2. That transaction history information will be retained for a certain period even after the service is canceled, for compliance with laws and tax-related transaction inquiries.

Article 6 (Disclosure, Correction, Suspension of Use of Personal Information, etc.)

Users may request disclosure, correction, suspension of use, etc., of their personal information held by the Company, according to the procedures prescribed by the Company.

Article 7 (Contact for Inquiries)

For inquiries regarding this Policy and consultations regarding the handling of personal information, please contact the following:

Address: 1F-46 Ninomiya Bldg., 18-4 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-0031
Company Name: I.P.S. Co., Ltd.
Department in charge: &CROSS Product Management Department
Email address: crossdeli@ips-cross.com

Revised on April 10, 2026